COVID-19 Booking Update

Please read the following overview and do not hesitate to ask us any questions by clicking here. We have made some important changes to our bookings terms for the 2021/2022 seasons. If you choose to book one of our photo tours, we are providing new, additional options to ensure you can travel with peace of mind and financial protection. Should you need to change your plans, we will help you to make the amendments where possible. Options include:

Rebooking Policy

If we decide that a photo tour can no longer go ahead, we will offer you the option to either postpone to a later trip for free, including the transfer of your initial deposit or claim a full refund including the deposit. If you decide to postpone your travel plans to a later trip rather than cancel, we will arrange this for you free of charge.

We allow you the flexibility to voluntarily move your booking to alternative available dates (the 'flexible rebooking policy') at no additional cost, excluding the deposit fee which is non-transferable. However, if you wish to reschedule your travel voluntarily and our photo tour is still going ahead, you must inform us no later than 60 days prior to the photo tour. Thereafter all changes will be treated as cancellations and subject to cancellation charges. Exact details can be found in our terms and conditions. If you decide to reschedule onto a tour set at a higher price (June and July Tours), the additional rate will be due. 

If you choose to reschedule your tour, less than 60 days before the tour start date, it is important to be aware of the costs we may have incurred on your behalf. When you make your booking, we may have to commit to certain services straight away to secure your booking. These include our transfer service and our suppliers accommodation arrangements, particularly during peak times. These costs are outlined at the time of booking and form part of your non-refundable deposit.

COVID-19 Promise/Guarantee

If you are unable to travel because you or any member of your booking party is diagnosed with COVID-19 or you are required to self-isolate (COVID-19 Reason) you may cancel your booking on the following terms:
1. Where you cancel in accordance with these terms, we agree to waive our usual cancellation charges (as set out in our booking conditions).
2. You may cancel for a COVID-19 reason within 60 days of departure up to and including the day of departure.
3. The right to cancel in accordance with these terms applies to any new booking until further notice. We reserve the right to withdraw our COVID-19 policy at any time.
4. We have the right to refuse allowing you to cancel and receive a full refund where we are not reasonably satisfied that you are cancelling for a COVID-19 reason.
5. You must notify us of your need to cancel for a COVID-19 reason in writing, by e-mail, as soon as possible. At the same time, you must provide us with official written evidence of the COVID-19 diagnosis or the need to self-isolate (E.g. A confirmation of the test result). Evidence must be provided, so if you have COVID-19 symptoms, you must arrange a test as soon as possible. In the event that there is insufficient time to take a test before your departure on holiday, please call us or contact us by e-mail as soon as you can.

Our COVID guarantee is only available for cancellations related to genuine Coronavirus restrictions. Our rebooking policy is not available for cancellations related to other reasons such as work commitments or weather. Most importantly and in any instance, if coronavirus prevents you from travelling from the UK or any other location, or your local area under is under restrictions, preventing you from leaving, you will receive a full refund, including your booking fee. For additional peace of mind for our guests, we have reduced our final balance payment due date, from 60 days to 45 days prior to the tour start date.

Cancellations

If you wish to cancel with a non COVID related reason, you can cancel your booking up to 60 days prior to departure and we will give you a refund on all costs, excluding your deposit. Closer to your departure, once you’ve paid your final balance, we’ll cover any costs that we’re contracted to pay our suppliers in anticipation of your arrival. Should you no longer wish or be able to travel, there is a scale of how much we have already committed to and paid for to secure your place. As a general rule, the nearer to departure, the more we will have committed to, and so the less you will receive as a refund. If the customer fails to pay the balance by 45 days prior to the holiday start date, the deposit is forfeited by the site and the booking is cancelled. In such an event the flexible rebooking policy no longer applies.

a) Time of booking - 45 days: lose deposit

b) 44 days - 21 days: lose 50%

c) 20 days - tour start date: lose 75%